Bartavelle Catering

SARL Bartavelle Booking Terms and Conditions (Catered Accommodation)

Definitions

• “The Client(s)” – Includes all individuals named on the booking form and/or any booking taken from a business, firm, or corporate entity.
• “Accommodation & Catering Package” – Includes exclusive or shared rental of the chalet accommodation alongside bundled catering services, including the preparation and provision of meals, beverages, and associated chalet cleaning as detailed in your quote.
• “Party Leader” – Includes the person returning the booking form and/or any business, firm, or corporate entity making or placing a booking on behalf of all guests.

Contract A contract exists between SARL Bartavelle and the Client(s) once a 25% non-refundable deposit of the total package cost (or full payment if less than 8 weeks before the start of the holiday) has been received and these terms and conditions have been agreed to via online booking or booking form. The Party Leader guarantees payment in full of the total cost on behalf of and with the consent of all persons included in the booking.

Chalet Hold The chalet and catered package can be placed on hold for up to 48 hours. At the end of 48 hours, the deposit (or full payment if less than 8 weeks before arrival) must be paid, or the hold will automatically be released. Holds may be extended at SARL Bartavelle’s discretion.

Payment

• A 25% booking deposit is due at the time of booking (or full payment if booking within 8 weeks of arrival).
• Full balance payment must be made at least 8 weeks prior to arrival.
• If the balance is not paid by the due date, SARL Bartavelle reserves the right to cancel your holiday, and the deposit will remain non-refundable.

Prices Unless otherwise agreed, the accommodation is rented on an exclusive basis. The prices are for the rental of the chalet on a catered basis as described in your quote or on the website. Additional costs may apply if guest numbers increase or additional services are requested.

Arrival and Departure Times The chalet will be available after 4:00 PM on the day of arrival. All requests for early check-in or late departure must be received no later than 3 weeks before the start of the holiday; after this time, changes cannot be accommodated. The chalet must be vacated by 10:00 AM on the day of departure.

Insurance It is a strict condition of booking that all clients must have comprehensive travel insurance covering cancellation, curtailment, medical expenses, winter sports, public liability, and third-party cover. SARL Bartavelle will not be responsible for meeting any costs that such insurance would cover. We reserve the right to request proof of cover or cancel the booking without refund if adequate insurance is not provided.

Cancellations

• By the Client: All cancellations must be made in writing by the Party Leader. The following charges apply:

• Cancellation Refund Commitment: If you cancel, SARL Bartavelle will attempt to rebook the chalet week. If successfully resold at full price, a refund of monies paid will be issued. If resold at a discount, any refund will be minus the applied discount and administrative costs.
• By SARL Bartavelle: We reserve the right to cancel due to unforeseen circumstances or events beyond our control (e.g., force majeure, illness, accidents). In such cases, monies paid will be refunded in full, with no further liability accepted.

Food Safety, Allergies, and Dietary Requirements All reasonable steps are taken to prepare and serve food safely. The Client is responsible for notifying SARL Bartavelle of all final guest numbers, allergies, dietary requirements, or medical food concerns no later than 3 weeks prior to arrival. While every care is taken, we cannot guarantee a completely allergen-free environment. No refunds or credits will be given in respect of meals not taken.

Curtailment If you choose or are forced to cut your holiday short, no refunds will be given for unused accommodation or catering services, nor will SARL Bartavelle be liable for associated travel costs. Claims should be directed to your travel insurer.

Force Majeure and Liability SARL Bartavelle is not liable for failure to deliver accommodation or catering services due to events beyond our control, including acts of God, extreme weather, avalanches, strikes, road closures, pandemics, or mechanical/electrical failure.

Client Responsibilities and Chalet Rules

• Behaviour: Guests must conduct themselves in a manner that does not disrupt others or damage the reputation of SARL Bartavelle. Parties are not permitted without prior written consent.
• Outdoor Shoes: Outdoor shoes are strictly forbidden inside the chalet; please bring indoor slippers or footwear.
• Smoking: Smoking is strictly prohibited inside the chalet.
• Children: Parents/guardians are responsible for supervising children at all times. For catered service, young children may be served an early supper under parental supervision.

Damages, Clean-Up, and Security Cleaning of catering areas and standard departure chalet cleaning is included. However, Clients will be charged for any damage to the property, contents, or equipment caused by negligence or misuse. Guests must ensure the chalet is properly secured when unoccupied; SARL Bartavelle accepts no responsibility for lost or stolen personal property.

Alterations and Delays Booking alteration requests must be made in writing by the Party Leader and are accepted at SARL Bartavelle’s discretion. We are not liable for delays before or during your stay caused by weather, traffic, or external service delays.

Complaints Any complaints regarding accommodation or catering must be raised immediately with your SARL Bartavelle resort contact to allow us the opportunity to resolve the issue on site. No post-holiday compensation will be considered for issues not reported at the time they occurred. Unresolved complaints must be submitted in writing within 30 days of departure.

Indemnity The Party Leader agrees to indemnify SARL Bartavelle against any claims, losses, or legal costs arising from client negligence, damage, or failure to provide accurate information.

Website and Brochure Information Every effort is made to ensure accurate descriptions and pricing at the time of publication. SARL Bartavelle reserves the right to make minor modifications, and clients will be informed of material changes prior to booking confirmation.

Jurisdiction These Terms and Conditions are governed by French law, and any disputes are subject to the exclusive jurisdiction of the courts of France.

SARL Bartavelle Registered in France under SIRET No. 444 416 986 00016