Booking Terms and Conditions

SARL Bartavelle Booking Terms and Conditions

“The Client(s)” – includes all individuals named on the booking form and/or any booking taken from a business, firm or corporate entity.

“Accommodation” – includes a chalet and any part thereof or other premises provided for such purpose.

“Party Leader” – includes the person returning the booking form and/or any business, firm or corporate entity making or placing a booking and/or any person returning the form on behalf of the business, firm or corporate entity.

A contract exists between SARL Bartavelle and the Client(s) once a deposit, of 25% of the total cost (or full payment if less than 8 weeks before the start of the holiday) has been received and these terms and conditions have been agreed to by booking on our website or filing in a booking form.  The Party Leader guarantees payment in full of the total cost and does so on behalf of and with the consent of all others for whom the booking is made.

Chalet Hold
The chalet can be placed on hold for up to 48 hours.  At the end of 48 hours the deposit (or full payment if less than 8 weeks before the start of the holiday) must be paid or the chalet will automatically be released.  Holds may be extended if SARL Bartavelle agrees, please enquire for extensions.

A 25% booking deposit is due at the time of booking (unless the booking is less than 8 weeks before the start of the holiday, in which case full payment is due immediately)
Full payment must be made at least 8 weeks prior to arrival.

Unless otherwise agreed, Chalet Bartavelle is rented on an exclusive basis. The prices listed on the website are for the rental of the chalet for a period of seven days on a catered basis as described on the website.

Arrival and Departure Times
The chalets will be available to incoming guests after 5pm on day of arrival.  All request for early check in or late departure must be received no later than 3 weeks before the start of the holiday, after this time we will not be able to change the check in and check out times. The chalet must be vacated by 9am on day of departure.

It is a condition of booking that all clients must have comprehensive holiday insurance including cancellation and curtailment, medical, winter sports, public liability and third party cover.  We will not be responsible for meeting any costs, which would otherwise have been covered. SARL Bartavelle reserves the right to terminate the booking and impose a cancellation charge in the event that proof of such cover cannot be provided if requested.  You should please take your insurance policy document with you on holiday and ensure that the insurance cover you purchase is suitable and adequate for your particular requirements.   You ski at your own risk at all times.

Cancellations by the Client:
All cancellations must be made in writing by the Party Leader. The following cancellation charges apply:

Cancellation charges:

Period before the start of holiday in which you notify us Cancellation charge
More than 57 days 25% of holiday cost
56 to 43 days 50% of holiday cost
42 to 29 days 75% of holiday cost
Less than 28 days 100% of holiday cost

Cancellation refund commitment:
We understand that cancelling your holiday is never an easy choice to make so SARL Bartavelle will always do their best to resell your week and IF we manage to resell the week at the same price it was originally sold at, we will refund any monies you have paid.  Clients must understand that it is not always possible to resell a week, in which case the above cancellation charges apply.  IF a week is resold at a discount, we will refund any monies paid less the discount applied to resell the week.

Cancellations by SARL Bartavelle:
SARL Bartavelle reserves the right to cancel your holiday without refund as a result of unusual and unforeseeable circumstances beyond our control which include but are not limited to acts of God, force majeure, war or threat of war, riots, civil strife, terrorist activity, industrial dispute, acts of government, natural or nuclear disaster, adverse weather conditions, fire, closure of ports & airports or similar events.

Force Majeure and Liability
SARL Bartavelle undertakes to provide the holiday as described in their literature/website. However, in the event that circumstances beyond our control occur, SARL Bartavelle will not be responsible nor pay costs, expenses or losses incurred by you as a result of but not limited to, failure of mechanical and electrical equipment, acts of God, natural disasters (such as avalanches), epidemics and pandemics, war, civil disturbance, acts of Government, strikes or any other industrial action and similar events beyond our control. SARL Bartavelle is not responsible for any misunderstandings between third parties.

If you wish to alter any details of your booking the Party Leader must request this in writing. Alterations may be treated as a cancellation and cancellation charges applied at the discretion of SARL Bartavelle. Any alterations to the booking will not waiver or alter these terms and conditions and they will continue to apply with full effect.

SARL Bartavelle shall not be liable for any delays prior to arrival at your Accommodation or during the course of any holiday brought about by weather conditions, strikes, traffic congestion or any other circumstances whatsoever, whether foreseen or unforeseen.

You are responsible for your own insurance, travel documents and travel arrangements. Transport, hotels, restaurants, sports and activity providers and other similar services are not under our control and we therefore shall not be liable for any act or omission on their part. Clients undertake to behave in such a way, as not to disrupt the enjoyment of others or damage the reputation of SARL Bartavelle. Clients may not hold parties in any Chalet Bartavelle without having obtained prior permission from SARL Bartavelle. SARL Bartavelle reserves the right to terminate without compensation or refund the holiday of any person not upholding these conditions and we shall have no further obligation to that person. Any damage to the chalet or its contents will be charged to the client.

Lost and Stolen Property
In the event that guests lose or leave items in the chalet, no responsibility will be accepted if the property is not recovered or returned. SARL Bartavelle cannot accept any responsibility for theft either from the chalet or at any other time during your holiday. Any client not properly securing the chalet upon leaving will be held liable for any property taken as a result of that negligence.

Outdoor Shoes
It is important that a pair of slippers or indoor shoes are included in your packing as outdoor shoes are strictly forbidden within the chalets.

For health and safety reasons smoking is not permitted within the chalet.

No matter how much care is taken, ski chalets are not child proof. We will not be held responsible for any accidents occurring within the chalets, it is the parent’s responsibility to ensure their children are supervised at all times. For catered weeks, young children can be given an early supper, which we ask, parents to supervise.

Other Clients
SARL Bartavelle reserves the right to have other clients staying in the chalet if your booking is only for part of the chalet.

No refunds in respect of meals not taken will be given.

Should you have cause for complaint, you must make it known to your SARL Bartavelle resort contact at the earliest opportunity in order that we may take whatever action we consider to be appropriate without delay (for catered weeks, please note that your caterer is not your resort contact). No refunds or compensation will be given for problems not made know to SARL Bartavelle at the time they occurred.  If at the end of your holiday you feel that your complaint has not been dealt with satisfactorily you must notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the issue.

The Party Leader signing the booking form accepts these conditions on behalf of the Client(s) and shall be responsible for all actions, loss, damages & costs caused by any Client(s). They shall indemnify SARL Bartavelle against any claims incl. legal costs made against the company by any person.

Website & Brochure Information
SARL Bartavelle makes every effort to ensure that the information provided on their website and in any literature is accurate at the time of publication. The company reserves the right to make changes and alterations and you will be informed whenever possible before your booking is confirmed.

These conditions (replacing all previous terms and conditions as of 11th April 2023) and any contract to which they apply are governed and construed in accordance with French law and are subject to the jurisdiction of the courts of France. All disputes arising from the interpretation, fulfilment, non-fulfilment or application of this contract will be subject to the jurisdiction of the courts of France.

SARL Bartavelle is registered in France under siret no 444 416 986 00016